Help Center

FAQ

Shipping & Delivery

How Much Does Shipping Cost?

Do You Ship Internationally?

How Long Does Shipping Take?

My Order Says Pre-Shipment. What Does This Mean?

Will I Receive A Tracking Number?

Do I Have To Pay Customs and Imports Charges?

The Tracking Number For My Order Stopped Updating, What Happened?

My Order Says Delivered, But Isn't Here

My Tracking on USPS says "Delivery Attempted", "Final Delivery Agent", or "Holding Item"

My Package is Being Returned To Sender... What Happened?

Orders & Payment

Which Methods of Payment Do You Accept?

What Do I Do If My Order Was Damaged During Shipping?

I Want To Cancel My Order, But It Has Already Shipped

Are There Any Exchange Rates?

Can I Use Multiple Discount Codes In One Order?

How Should I Enter My Address For An International Order?

General

Is Your Website Secure?

I want an item that's out of stock

What Are Your Hours of Operation?

Returns, Refunds, and Exchanges

How Do I Initiate a Return or Refund?

How Long After My Purchase Can I Return An Item?

Do You Offer Exchanges?